Refund & Return Policy

At this time, we do not offer returns or exchanges and we are unable to provide refunds for change of mind, incorrect size selection, or other personal preference.

Because every item is handmade, we carefully check products before sending them.

If your order arrives damaged, defective, or significantly different from what you ordered, please contact us as soon as possible after receiving your order. Send us a description of the problem and, when possible, photos of the item and packaging.

We will review the situation and do our best to help find a fair solution.

Hats and bucket hats are available in S, M, and L with measurements listed on each product page. All other pieces are one size. If you are unsure, email us before ordering and we will help you choose.

Email hello@crochetproducer.ca with your order details and we will reply as soon as we can.